Our current Sensi thermostats will not work with your system. We are working hard to include your type of system in future thermostat models.
We may need to take a closer look to see if your system is compatible. You can:
1) Take a picture of your wiring after removing the thermostat cover.
2) Contact our support team by email or phone.
Let’s go back and make sure that you’ve entered all the connected wires. There should be an R, RH, or RC wire attached to your thermostat.
Based on your thermostat wiring, Sensi Wi-Fi Thermostat is compatible with no modifications. Your system will need a common wire to be compatible with Sensi Touch Wi-Fi Thermostat. Learn more about adding a common wire.
Based on your thermostat wiring, your system will need a common wire to be compatible with Sensi Wi-Fi Thermostat and Sensi Touch Wi-Fi Thermostat. Learn more about adding a common wire.
Check your wires
To view the wires connected to your existing thermostat, first remove the thermostat cover from the baseplate. It should easily snap off. If you see two different sets of labels for each wire, only enter the labels that correspond to your system type (Heat Pump or Conventional) as indicated on the thermostat backplate. When all of your existing wires have been entered, select “Check compatibility” for results.
Wire nuts or heavy wires connected to your existing thermostat? Sensi is not compatible.